EMS
FREQUENTLY ASKED QUESTIONS

Order

Why can't I see any prices in the GBT web shop?

I forgot my password / I can't log in!

Our practice is not located in the UK. Can we also order from the GBT web shop?

Registration

Can I order from the GBT web shop as a private individual?

Can anyone register with the GBT web shop?

What does GBT Certified mean? What are the advantages of being a GBT Certified practice?

How can my/our practice become a GBT Certified practice? What are the conditions?

We are having problems with the registration.

Our practice meets all criteria for official GBT certification. How can we register for this?

Payment

When and how do I receive my invoice?

I have a voucher. How and where can I redeem it?

Delivery

How much does shipping cost?

Which shipping provider is used to send my goods?

How long does delivery take?

Complaints / Returns

I have a complaint. The items delivered are faulty or defective.

I made a mistake when placing my order. Can I cancel or retract the order before delivery?

I changed my mind and would like to return an item or the entire order.

This website is exclusively designed for professionals in the dentistry field.

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